Frequently Asked Questions

Yes. We only offer authentic, authorized products and place a strong emphasis on original creative work. Since 2020, Vermilion has helped bring more than 100 independent creative projects to audiences worldwide through platforms including Kickstarter.

We believe this should always be transparent. If AI assistance was used in the creation of a product's artwork, we will clearly state this in the product description. If no such disclosure appears, the artwork was not created with AI assistance.

You can also meet many of the artists, designers, studios, and makers behind our collection on our Meet the Creators page.

We offer worldwide shipping to most countries. At this time, we are unable to deliver to Vietnam and Brazil due to consistently low delivery success rates. We hope to expand our coverage there in the future.

We ship from multiple fulfillment locations depending on the destination and product availability.

• Most U.S. orders ship from our California location.
• International orders may ship from our international fulfillment center.

Orders are usually processed and shipped within 1–5 business days. Processing times may vary depending on stock availability and fulfillment schedules. Please check the individual product page for any product-specific information.

Worldwide shipping is already included in the price of many of our products, so no additional shipping charge is required. Please check the individual product page for the shipping terms that apply to a specific item.

Yes. Once your order ships, you will receive an email notification with your tracking information. You can also view your orders and available delivery updates through your Vermilion account.

Please contact us as soon as possible if you notice an error in your shipping address. If the order has not yet shipped, we will update it for you.

If the order has already shipped, we are unable to change the delivery address. You may need to contact the carrier directly.

We cannot be responsible for lost or misdelivered orders resulting from an incorrect address provided at checkout.

Shipping delays can happen, particularly with international parcels. A package is generally considered lost if its tracking information has not updated for:

• 10 business days for U.S. orders
• 20 business days for international orders

For international shipments, tracking may remain limited until the parcel reaches the destination country's local carrier.

If your package appears to be lost, contact us and we will help arrange a replacement where applicable.

Carriers occasionally mark packages as delivered shortly before they physically arrive. Please allow 24–48 hours, check around the delivery location, and ask neighbors or household members in case the parcel was left nearby.

If it is still missing, contact the local carrier with your tracking number for further assistance. Unfortunately, we cannot be responsible for packages that are lost or stolen after the carrier has confirmed delivery.

If a product you purchased drops in price within 30 days of the order date, you may contact us to request a gift card equal to the price difference.

Orders placed using bundle offers or other discounts are not eligible for price adjustments.

The difference is calculated using the USD retail price. Exchange-rate fluctuations between currencies are not included in the adjustment.

Whether an item arrives with a missing component, is defective, or you later need a replacement card or guidebook, we will do our best to help. The appropriate replacement process depends on the situation and how long you have had the product.

Please inspect your order shortly after delivery. If the outer packaging is visibly damaged, take photographs before opening it, as these may be useful during the claims process.

If an item is defective or a component is missing, contact us within 15 days of delivery.

Where appropriate, we will send the missing component or a full replacement at no additional product or shipping cost.

Please submit your request through our support form.

Yes. Even if you have owned the deck for some time, we are happy to help where replacement components are still available.

We offer one complimentary replacement of a single card or guidebook/instruction booklet per order for customers with a valid purchase history through our main shop, Kickstarter, or another supported sales channel. You only need to cover the shipping cost.

Please submit your request through our support form.

Replacement cards and guidebooks are subject to availability, particularly for older or out-of-print editions. We cannot guarantee that every replacement component will remain in stock indefinitely.

Yes. We accept returns for items that are sealed, unopened, and in resalable condition. Returns must be initiated within 30 days of delivery.

Customers are responsible for the return shipping cost as well as the original shipping cost.

The following items are non-returnable:

• Custom-made products
• Digital items
• Used or opened items

Please contact us before returning an item. We will provide the appropriate return instructions.

Cancellations and exchanges can be requested as long as the order has not yet shipped. Please contact us as soon as possible if you would like to make a change.

Yes. Our customer reviews are verified and displayed through independent third-party review platforms. We publish reviews transparently and do not remove negative feedback simply because it is critical.

You can browse our customer reviews here.

Yes. You can learn more about our wholesale program here.

Yes. You can learn more and apply through our affiliate program.

Yes. If you are an artist, designer, publisher, or studio looking for fulfillment and related support, you can learn more about Fulfilled by Vermilion.

If you have a question about an order or need further assistance, please send us a request through our support form.