Frequently Asked Questions

Absolutely! ✅ We proudly showcase original artwork and only offer authentic products. To date, we've successfully launched over 100 creative projects on crowdfunding platforms like Kickstarter.

Transparency is key! 🔍 If a product’s design was created with AI assistance, we will clearly state it in the product description. Otherwise, rest assured, no AI was used. You can also meet the real people behind these works on our Creative Partners page.

We’re delighted to offer worldwide shipping to most countries. Unfortunately, we’re currently unable to deliver to Vietnam and Brazil due to low delivery success rates. We truly appreciate your understanding and hope to expand our coverage there in the future.

We ship from multiple locations to get your order to you as quickly as possible!

• Most U.S. orders are shipped from our California office.
• International orders are shipped from our international warehouse center.

We usually process and ship orders within 1-5 business days. 🚀 However, processing times may vary based on stock availability and fulfillment schedules. Check the product description for specific details.

Great news! 🎉 Most of our items include worldwide shipping in the price, so there are no extra fees! However, be sure to check the product description for specifics.

Yes! 📦✨ Once your order ships, we will send you an email notification with a tracking number and link. You can also track your order directly on our website.

Please contact us immediately if you notice an error in your shipping address. If your order has not shipped yet, we’ll update it for you.

If the order has already shipped, we are unable to change the address. You may need to contact the carrier to arrange redelivery.

We are not responsible for lost or misdelivered orders due to incorrect addresses provided at checkout.

We totally understand that waiting for a package can be frustrating! 😔 But don’t worry—we’ve got you covered.

A package is considered lost if tracking does not update for:

📍 10 business days (U.S. orders)

📍 20 business days (international orders) Note: For international orders, tracking updates typically begin in the final days after the package arrives locally. we kindly ask for your patience as tracking information may take some time to update.

If your package is lost, we will send you a replacement—no worries at all! 💙

Sometimes, carriers mark packages as delivered before they actually arrive. Please wait 24-48 hours and check your surroundings or ask neighbors in case it was left nearby.

If the package is still missing, please contact your local carrier with the tracking number for further assistance. Unfortunately, we cannot be held responsible for lost or stolen packages after delivery is confirmed.

If a product you purchased drops in price within 30 days (inclusive) of the order being placed: You may contact us to request a gift card equivalent to the price difference.

Orders that used bundle deals or any other discounts are not eligible for this price adjustment service.

The difference is based on the USD retail price, and we do not cover any exchange rate fluctuations that may result in differences between currencies.

We understand that things happen—whether it’s a missing card, a damaged product, or an accidental loss. Here’s how we handle replacements:

Once your package arrives, please check its condition as soon as possible. 📸 If you notice that the outer packaging is damaged, take photos before opening to assist in the claims process.

✅ If an item is defective or a card is missing, contact us within 15 days of delivery.

🚚 We will send you a replacement (either the missing part or a full replacement) at no cost, including free shipping!

Please fill out this form.

That’s one of the great perks of ordering from us! 🥰 Even if you’ve had your deck for a while, we’re happy to help.

💙 We offer FREE replacements for a single card or a guidebook/instruction booklet once per order, as long as you have a valid purchase history with us (from our main shop, Kickstarter, or other platforms). You just need to pay for the shipping cost.

Please fill out this form.

❗ Please note: We do not guarantee availability for replacement cards or guidebooks, but we’ll do our best to help!

We accept returns if the item is sealed, unopened, and in resalable condition. Returns must be initiated within 30 days of delivery.

You will be responsible for both the return shipping costs and the original shipping cost.

Yes, the following items are non-returnable:

• Custom-made products
• Digital items
• Used or opened items

Please contact us before returning your item to receive return instructions.

Cancellations and exchanges are accepted if the items haven’t shipped yet. Please contact us as soon as possible to request a change.

Our customer reviews are authentic and reliable, all verified and displayed honestly by certified third-party platforms. We show 100% of reviews and do not hide any negative feedback. Take a look now.

Yes! Check out our wholesale program here.

Yes! Check out our affilaite program here.

Yes. Check out our fullfilment service here.

We’re here for you! If you have any questions or need further assistance, contact us through this form.