Crowdfunding Fulfillment Terms and Conditions

 

1. Agreement to Terms

By backing a campaign fulfilled by Vermilion Collection ("we" or "us"), you agree to these terms and conditions.

2. Communication

All inquiries must be directed to our support email: hello@vermilion.cc.We will respond within two business days.To protect your privacy, including your email and shipping address, we do not discuss fulfillment matters on public platforms such as the Kickstarter comment section.

3. Unfulfillable Orders

Your order will be considered unfulfillable if:

  • You fail to provide a shipping address (e.g., did not complete the Kickstarter survey or respond to our emails).
  • Your shipping address is incomplete or incorrect.
  • Your address is missing tax information or a phone number, which is required for shipping to certain countries.
  • Fulfillment is prevented due to unforeseen conditions such as war, strikes, natural hazards, or other force majeure events.

4. Attempts to Contact You

If your order is unfulfillable, we will reach out via the email associated with your crowdfunding account.

5. Order Holding Policy

If we do not receive a response from you within:

  • 60 days: We cannot guarantee the availability of any freebie items included in your reward.
  • 180 days: We cannot guarantee the availability of your main reward. If the main reward is no longer available, we or the crowdfunding campaign owner will provide you with a shopping credit of the same value.
  • 365 days: Your order will be considered abandoned and archived, and we will no longer process fulfillment.

6. Marketing and Shipping Updates

  • We may send shipping updates and marketing newsletters via email, SMS, or other channels.
  • You can unsubscribe from marketing newsletters anytime using the one-click opt-out option in our emails.

Definitions

Main Reward

  • The main reward is the primary item(s) you selected and paid for in the Kickstarter campaign, including any add-ons.
  • A detailed breakdown of your main reward will be listed in your order/backing confirmation email.

Freebies

  • A freebie is a bonus item included in the campaign but not listed in the item list or your order/backing confirmation email.
  • We reserve the right to substitute freebies with items of equal or higher value.
  • Example: If you backed a tarot deck, the tarot deck is your main reward, and a bookmark might be a freebie. We may replace the freebie with another item, such as astro dice or a tarot pouch.